SMS Consent & Opt-In Workflow
This page describes how NAVAIA account holders/customers (insurance agencies) consent to receive account support text messages from NAVAIA. No marketing. No consumer messaging.
High-level flow
START or YES to confirm).STOP (opt-out) and HELP (support).Note: This workflow applies to NAVAIA's relationship with its business customers (agencies), not end consumers.
Opt-in workflow
SMS Consent & Opt-In Workflow (Account Support)
For NAVAIA account holders/customers (insurance agencies). No consumer messaging. No marketing.
Agency contacts NAVAIA
by calling or texting the NAVAIA support toll-free number.
NAVAIA discloses SMS use
that SMS will be used for account-related messages only (OTP/2FA, billing, service notices, support/ticket updates).
Agency gives consent
before SMS is sent (verbal "yes" on the call and/or replies START/YES to confirm).
NAVAIA sends transactional messages
Every message supports STOP (opt-out) and HELP (support).
Keywords
Opt-in confirmation:
STARTYESOpt-out:
STOPHelp:
HELPWhat messages are sent?
Transactional only. Messages are sent solely for NAVAIA account support (OTP/2FA, billing notices, service notices, and support/ticket updates requested by the account holder/customer). Message frequency varies.
No marketing / no sale of mobile data:
NAVAIA does not send marketing texts and does not sell or share mobile information with third parties for marketing or promotional purposes.